https://www.brianchalkux.com/case-studies daily 0.75 2022-12-04 https://www.brianchalkux.com/case-studies/2018/5/8/similar-models monthly 0.5 2022-11-01 https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1527466962925-A07GVNIDA2GFJ42H5BH0/SimilarModelsFinal_Page_1.jpg Portfolio - Simulation Implementation - Ratings chart - expand and collapse Only tested models would appear in a ratings chart by default. This wireframe is showing how users can expand a test model to view models that are similar to it. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1527466962912-K1FBJYY8D3Q8GZECSMC7/SimilarModelsFinal_Page_2.jpg Portfolio - Simulation Implementation - Ratings chart - rollover state Wireframe showing the rollover state for a similar model. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611585507-A0F889EWQ9VCCUGX02CL/Slide1.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611585536-75IAMYECGFBGGGMTXBS9/Slide2.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611586048-H743J8TCXTX8HS8Y8A1P/Slide3.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611586116-WZWI1U3WAZ721W3GKZU7/Slide4.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611586528-QOOC2HFBWLNTFH7HACXR/Slide5.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611586743-AOATYYWMQP5YZNOOR4HP/Slide6.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611587065-T5DXFNT7QUWWV52KASJ4/Slide7.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611587225-HJPOZ8XETMZ7T2H0WNYG/Slide8.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611587570-4Z9GGTFHK83CLFU2I0EE/Slide9.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611587777-K5TPDG9G01JDNSD3OCQW/Slide10.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611588216-256UP5M2WEK288XFNRXL/Slide11.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611588242-FRPBX782PJJ7S9CHWT3S/Slide12.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611588699-RIKBURSOKYRCDWZFU3M9/Slide13.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611588825-SNVMZBQIKD42RRV2QI83/Slide14.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611589270-XEEAZU423UQYLTL72JCY/Slide15.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611589293-393NB289YLZ1KV8KI21O/Slide16.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611589633-YXPQL30S8DFO0PPL82IL/Slide17.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611589790-M5UFW44850S3OLKPTVTQ/Slide18.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611590115-Z9K0OIQ8GPFDNI1C95QD/Slide19.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611590227-NHV9JVWEFWJS6B99AN2A/Slide20.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611590637-1MT7SIX1EF7ARH0YUPPZ/Slide21.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611590728-MMLRXX3NMDV9KDVSEAOL/Slide22.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611591047-9MPZ4IKTYKWL2WJB4XOF/Slide23.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611591405-34DSUCOWFJA0RV2YPBKS/Slide24.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611591529-VSRL97FDASGPQJ18VCEU/Slide25.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611592038-XMWSY0HOSTIPEQAX2D10/Slide26.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611592018-YYTNLAHGIDMF6VV3WFSL/Slide27.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611592278-FFFIPK0KMFJ96IW0DJOW/Slide28.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611592349-4RCN7C8424CZFABH1Q6O/Slide29.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611592802-XP02OEALY96XTZUZO5RO/Slide30.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611592908-SGH8NCG2ULVF7VOXGC1M/Slide31.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611593231-X7Q6BC06L1JG8LT5JOUL/Slide32.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611593387-4ATK2DDCINQIV8PDCMWU/Slide33.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611593731-7CMWSDMIW36SBKPILVE9/Slide34.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611593984-4LKWEL6F50CKFCFZEWXY/Slide35.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611594451-RAFV5CROEZXGWMF76ZMA/Slide36.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611594591-QGL268CBV4HVEHJWLO6E/Slide37.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611594860-Q12AUT3B4NJCZFO42NMI/Slide38.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611594860-YHBR5DFP3E58PX12O4AA/Slide39.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611595147-9QFZZZ0RIVANH4WQILMO/Slide40.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611595202-KNYGGBAG4P5D4UE2EVLS/Slide41.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611595521-O1L72L416X2XCLJZGI0R/Slide42.jpg Portfolio - Simulation Implementation https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545611595546-GDR0E7UGPFLM6G5NI0G5/Slide43.jpg Portfolio - Simulation Implementation https://www.brianchalkux.com/case-studies/2018/5/8/model-compare monthly 0.5 2022-11-01 https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545607353251-DDB4JI86F8YUFUN1WSAM/Batch+2+Ratings+chart.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports - Ratings chart Showing how the Compare feature is integrated on a Ratings chart. There is an area at the top and bottom of the chart showing the models the user has chosen to compare. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545607352690-XDT3U6MBSDK94GKWJH1N/Batch+2+Recommended.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports - Recommended This wireframe shows how the Compare feature is integrated on the Recommended page. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545607355615-Z9C49NYTU3IAE4JSLDX1/Functionality+flow+-+Ratings+Chart+to+Product+Selector+and+Recommended.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports - Functionality flow - Ratings Chart to Product Selector and Recommended This diagram shows how a the Compare feature would operate as the user travels across the Ratings & Recommended tabs. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545607356095-QZG0YRG9RY1KR4AVZNSH/Functionality+flow+-+Selection+widget+across+products.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports - Functionality flow - Selection widget across products Diagram showing how the Compare feature would work as users travelled across products. Unfortunately Squarespace won’t allow for hi-res images in this view, so the best way to see this screen is to download the wireframes. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1527463120470-A7OQJWBQHO1V4SQM6S80/Model+compare+whiteboard+1.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports The results of an initial team brainstorm https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1527463306585-GOPG6D7H6GV0LBLWQRET/Model+Compare+words.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports We expanded on the words by giving each one its own sheet of paper. We then brainstormed around each word, and posted thoughts, sketches, and images to each one. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1527463840128-UKTQ0GCDJBDF0ERRTHTD/Ratings+Compare+analysis_Page_01.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports - TV ratings separated by type One of screens we showed during the user testing. In this example, the ratings and product information are grouped by type - in this case, LCD vs Plasma TV’s. Users found this confusing as they were wondering why we would separate them. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1527463841179-C83IJ64D478R21957346/Ratings+Compare+analysis_Page_03.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports - TV ratings kept together across types This screen has all of the content grouped together, as opposed to separated out by type. Users preferred this approach. Some still assumed that the ratings applied across all types, and had to have it explained to them how it worked. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545598787115-GSLWJGEMGJK65IGWZB03/Across+products.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports - Across products Showing how a compare chart could have different products in it. There was a lot of debate about whether or not we should allow for this. The alternative got very messy. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545598791098-A7L4O27KJQZAMOGXDSWL/Within+types.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports - Within types Showing an example of a compare chart with products within the same type within the same chart. In this case, top freezer refrigerators are shown together. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545598787187-AMJT3VAZO8P2I3ANX1RJ/Across+types.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports - Across types This sketch shows an example of a chart with the same product, but different tested types in it. In this case, the product is TV’s, and it has both an LCD and Plasma TV. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545598789162-L0JN1YJK2DF542Y0WA1B/Product+selector.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports - Product selector Sketch showing how the compare feature would work on a Ratings chart. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545598789147-XV7G7COYDCZCYII617H5/Recommended.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports - Recommended Sketch showing how Compare would be integrated on the Recommended tab for a product. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545598789903-H8GIA7KDPWPOA6L4WGU1/Search+results.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports - Search results Sketch showing how Compare would be integrated in the search results. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545598790024-QJXCN16M6QHABJZ3M0OV/Site+module.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports - Site module Sketch of a Compare module that would follow the user throughout the site. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545598790761-02L2FC6DQ7I61E9OHE32/User+reviews.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports - User reviews Sketch of a model page showing how users could compare related models. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1527463556006-617F7NB9W7A2YMKFQF62/Model+compare+sketches+1.jpg Portfolio - Implementing a Model Comparison Feature at Consumer Reports We eventually moved on to creating 1-up sketches, which were sketches of individual pages. https://www.brianchalkux.com/case-studies/2018/5/8/leadership-academy monthly 0.5 2023-02-07 https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1546222406527-PDCGN8MIA161ZL1WFC07/Home+page+scrubbed.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Original home page https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1546222406125-50ENCM6LOKKUYEX151EZ/Learning+Topics+scrubbed.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Original Learning Topics page https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1546222406723-0VBKVAWXXJU7BL7AXGQ3/My+Leadership+Journey+scrubbed.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Original My Leadership Journey page https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545585288017-G7HKSZWYC3AH8JFAQXP0/Early+wire+Leadership%2BLive.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Early version of Leadership Live Leadership Live was a section that housed leadership-related videos and talks. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545585288087-77W064JKZHINMKXS6RVU/Early+wire+Profile%2Bset-up%2Bscreen%2B1.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Early version of the profile setup screen 1 The first step of the proposed profile setup process. This was a key screen, as the prototype would test users expectations and usage of this screen. On first arrival, users would be presented with this screen encouraging them to answer some personalization-oriented questions. They could also choose to go directly to the home page in a default state, where they could fill out personalization questions later. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545592349446-07Q69CJCYDGQFMQ3IG5S/Leadership_Live.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Leadership Live final design https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545592344522-LE6IXCL9Q5BJNKTZKYLE/Profile_Prefrences-alt.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - My Preferences final design https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545592349391-4L2H1B2ONSGAYBN16XBV/Profile_setup_SinglePage+Copy+3.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Profile setup screen final design https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545592352783-LMEPFLA3UERW9NT3OSHQ/Search_Results.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Search results final design https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545592355665-OOQQKTBRYEUS9598GVD1/Topic-Steps+Copy.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Topic page final design https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525814532048-1TLRISMBWCGHHIJ7BA8F/Home+page+1.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Home page - top section The top section of the home page. Would users understand the site Navigation? Would they notice the carousel function in the leadspace? Did the content make sense? https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525814531901-7W8L580HVC49QVMSB0KU/Home+page+2.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - My Leadership Journey The Leadership Journey section of the Home Page. Would users understand what was going on here? Would they understand the labelling and roles? https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525814532669-WN1LQ6W2WFW5A2F2B6YT/Home+page+3.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - My Leadership Development The My Leadership Development section of the home page, which offers different content based on the tab you’re on. Would users understand the tabs? Would they be able to see how this was personalized for them? Would they find this section useful? https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525814532979-Q0W2R19GMQK8VZCX1TZZ/Home+page+4.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Sustaining Peak Performance The Sustaining Peak Performance section of the Home Page. A new concept, we wanted test whether or not users got the idea of this section. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525814533552-2MKU2M7JTXBBT0O6OLUG/Home+page+5.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Trending topics The Trending topics section of the Home Page. The size of the bubbles correspond to the number of topics available. Clicking through took users to a list of articles based on that topic. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525814533834-ZHF6UMK667DTG2M0WYG0/Profile+setup.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - My Profile Step 1 of the My Profile flow. We wanted to test if people could make it through the profile setup questions easily. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1527716149661-PANIVDUFKU8OJDU7IU0A/LA+user+test+video+screenshot.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing Screen grab of one of the user test video sessions https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525814781325-XENI4VBT4R42U716NK3I/Observations+tab.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Observation tab The Observation tab of the Rainbow Spreadsheet. Each participant is assigned a color. Research questions & observations are grouped by task from the test. Observers would fill this out quickly while watching the test. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525814781241-HOF5M6UZM90ZSVEDIGYY/Participants+tab.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Participants tab The Participants tab of the Rainbow Spreadsheet. This shows the details of each participant session. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545588295621-3SJOOO1NHGJZOV5JQ9SP/Profile+set-up+screen+1+final+wire.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Profile setup screen 1 Wireframe of the first screen in the initial profile setup flow. We decided to remove the ability to skip this, as the client wanted everyone to use the personalization feature. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545588297285-2Q0A1U36B90KLRX70TQY/Profile+set-up+screen+2+final+wire.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Profile setup screen 2 Wireframe of step 2 of the profile setup screens. One thing the prototype was going to test was if users had difficulty filling out this form, and if we should split out the form or keep everything on one long form. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545588288871-ADL3HJJ2D96Y2RA8LZSE/Home+page+final+wire.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Home page Home Page wireframe showing the sections of the page. This incorporates image work done by the visual designer. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545588301820-W0MUXWQCHODNHCYM102O/Site+nav+and+leadspace+final+wire.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Site nav Wireframe showing how the site navigation would work. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545588288094-FCYDSMB4PJM0XJQ6MMO8/Home+page+details+final+wire.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Home page details Details of each band in the home page wireframe. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545588299157-NF80FVKBHUWN843NQGQ7/Search+results+final+wire.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Search results The new search page. The icon filters are gone, and drop-downs are used to filter results. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545588294909-8Q1NUGK4XQ1HRLSZNVPC/My+Preferences+final+wire.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - My Preferences Wireframe of the My Preferences section. Users could come here in order to change their personalization and communication settings. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545588291774-74JK61LV7WVHNC9RVKST/Home+page+with+overlay+final+wire.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Home page overlay Wireframe showing how an intro video would play in an overlay. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545588293003-OTTVHM2D42AF0U84E1EB/Leadership+Live+final+wire.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing - Leadership Live Wireframe of the new Leadership Live page https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1545588303891-M9YW6L2ERGHP9VAIB0WR/Topic+step+by+step+last+screen+final+wire.jpg Portfolio - Leadership Academy Redesign: Guiding My Team Through User Testing https://www.brianchalkux.com/case-studies/2018/5/8/sales-essentials monthly 0.5 2018-12-31 https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525812146816-I1NXPPWIDG99YRP21S8U/Offering+Kit+requirements+1.jpg Portfolio - Helping Sales Sell Example of a requirements page. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525811795934-RLF0AA35R71CGLH7XYQC/Current+SE+Home+1.jpg Portfolio - Helping Sales Sell - Original home page - top Top portion of the original Sales Essentials home page. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1546223630611-E36DGZEAHJTLN1PO4I0A/Current+SE+Home+2+scrubbed.jpg Portfolio - Helping Sales Sell https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1546223637621-HYHMI1L4O2TA4FZ32LE4/Current+SE+Home+3+scrubbed.jpg Portfolio - Helping Sales Sell https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525812410279-DY92FD7I8SKVONIL66XG/UX+Specs+-+Home+page.jpg Portfolio - Helping Sales Sell Detailed UX Specs for home page https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525812219404-SO9OY4ZM2VV7CH2EH46B/Site+Nav+wire+-+early.jpg Portfolio - Helping Sales Sell Early version of site nav wires https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525812260530-GB2WX732LY4QPPMOOXC9/Home+Page+%28overview%29.jpg Portfolio - Helping Sales Sell Home page wireframe https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525812114044-O5NUIX475LPJH58NIOA3/Requirements+Pages+and+templates.jpg Portfolio - Helping Sales Sell Requirements showing Pages and Templates folder https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525812457612-LAV39AB53G0RSY5UH4MW/SE+Mobile+Site+Nav+wireframes.jpg Portfolio - Helping Sales Sell Mobile wireframes showing site nav https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525812038575-STT28BGFLII7HNNIUP6A/MVP+NYH+ideas.jpeg Portfolio - Helping Sales Sell MVP vs "nice-to-have" spreadsheet https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1525812291616-GJSVMCV4FWQLIXZNY341/Service+Line+template.jpg Portfolio - Helping Sales Sell Service Line template wireframe https://www.brianchalkux.com/case-studies/2021/9/26/redesign-of-my-notifications-functionality-for-ibm-support monthly 0.5 2023-01-28 https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/b5211804-e9a4-41d6-bac8-960503770009/5+-Mural+current+workflow.png Portfolio - Redesigning the notifications experience for IBM Support - Make it stand out Mural board showing the current experience. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/d79fb75f-1023-49fd-b843-933de5152626/8+-+new+concept+of+landing+page+.png Portfolio - Redesigning the notifications experience for IBM Support - Make it stand out Example of a new page for viewing all notifications & settings for a specific product. I added the ability to let the user manage their settings on this screen. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1667766211563-04OVB0SUR82UBFFYNX8M/2+-+My+Notifications+-+original+home.jpg Portfolio - Redesigning the notifications experience for IBM Support - My Notifications landing page. This was the original screen where users landed to access the My Notifications application. You can see there are two tabs: “Product notifications” and “APARs”, which would be renamed to “Product Content” and “Known Issues” https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1667771119305-DKO5ON9IEXQ1BLKZYWUV/List+of+notifications+for+a+product.jpg Portfolio - Redesigning the notifications experience for IBM Support - Product notification listing This screen shows an example of what users would see if they clicked on “View all” for a product. Note that these show a record of what was sent to the user - not the entire list for the lifetime of a product. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1667766232033-Y50ORLHJGO7BMPWA7A2Z/3+-+Product+Content+selection+-+current.png Portfolio - Redesigning the notifications experience for IBM Support - Product content types A modal window showing the types of content users can subscribe to. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1667766242784-6SD8U3O2UV4XSNKCI6GZ/4+-+APAR+example.png Portfolio - Redesigning the notifications experience for IBM Support - APAR / Known Issue This is an example of an APAR / Known Issue. Users could subscribe to these if they wanted to be kept up to date on the progress of fixes, and information regarding a final fix one found. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/7a35a824-7442-4e04-a44f-3ce82b1ccd2b/Prototype+flow+for+test.jpg Portfolio - Redesigning the notifications experience for IBM Support - Make it stand out Map of the screen flow for the user test. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/56e7d006-bed5-42ca-ae7d-62438e37b00c/7+-+example+of+options.png Portfolio - Redesigning the notifications experience for IBM Support - Make it stand out Mapping out a proposed subscription flow in Mural for Product Content. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/9bbb51ca-25d8-40dd-8e3f-b7d0103a2bf8/6+-+touchpoints.png Portfolio - Redesigning the notifications experience for IBM Support - Make it stand out Mural board showing touchpoints with the rest of IBM Support. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/20e8ee19-a239-4524-a4be-d6fbf4a4ac21/1+-+IBM+Support+home+page.jpg Portfolio - Redesigning the notifications experience for IBM Support - Make it stand out IBM Support home page using the Carbon design system. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/dbc514a2-fd0a-4dd9-9575-b472ef4709e2/subscriptions-populated-tile.png Portfolio - Redesigning the notifications experience for IBM Support - Make it stand out Example of the UX specs I delivered to the Visual Designer https://www.brianchalkux.com/case-studies/2022/12/4/data-license-self-service-feature-enhancements-at-bloomberg monthly 0.5 2022-12-16 https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671227739659-60MH4Y765UASKE8R44KR/DL_Account+listing_side+panel+1.jpg Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Option 1 https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671227739618-EIL8PEU60MU1SHE6JY2H/DL_Account+listing_side+panel+2.jpg Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Option 2 https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671227740232-EJ9GF1724TEOVN8SO0GJ/DL_Account+listing_side+panel+3.jpg Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Option 3 https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671227740349-L74HNTO2A8TITJRYVF1Q/DL_Account+listing_side+panel+4.jpg Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Option 4 https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671219550457-62ZGDIGB2JS5LICHWBHU/DL_Account+Listing_display+access+1.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Iteration 1 Here, each delivery method that has been configured by the user is displayed in a table column. Clicking on a link took the user directly to the connection method for that type. The “…” indicate the user can perform management actions, and the lock icon mean they had view only access. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671219550483-H4ZIACQ139H8GOYY94BF/DL_Account+Listing_display+access+2.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Iteration 2 In this exploration, management access is separated into its’ own column (enabled/not enabled). The individual connection methods have been removed at the request of development. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671219551131-5ERYSJQ1YHMP4HAF4QC7/DL_Account+Listing_display+access+4.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Toolbar approach I ended using a toolbar approach to display what users had access too. After a user selects an account, the toolbar updates to show actions they can perform. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671221926068-G3NAKKVO2OXPXR27CUZ1/DL_Account+Listing_Request+access+1.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Original designs Here the flow was similar to what was on the Support Site. Users could lookup and select multiple accounts to request access to. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671221926105-FA5PK6AJ5DCX565ZWCOL/DL_Account+Listing_Request+access+2.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Simplified modal Here the modal was simplified. This was because users selected the accounts they wanted access to. Therefore, that lookup step wasn’t needed, and the modal was just a confirmation. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671221926735-JH1ZNO7S5PZSXOI6KKWN/DL_Account+Listing_Request+access+3.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Inline approach My final designs used an inline approach for requisition management access. Users could simply request access via clicking on a link, and the status would be displaying in the table cell. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671222871828-3B4BLU5F0XZCFUDKLCSE/DL_Account+listing_Dev+account+1.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Original designs for development accounts In the original designs I did, development accounts were grouped together with their parent production accounts. Users could enable a development account for an account by clicking on an overflow menu. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671222871861-0XNJCG0G3R8UF6VQDBUT/DL_Account+listing_Dev+account+2.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Confirmation modal Providing simple messaging about the development account and what the user can expect. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671223382251-0D3VSBKNOJPDEG728EO1/DL_Account+listing_Dev+account+3.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Final approach for grouping I eventually learned that it was more important to group the accounts by customer number, so I ended up making the development accounts at the same level of hierarchy as the production accounts. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671224153760-IR3UQ8HBJSNWHNI36GDD/DL_Account+Listing_toolbar+approach+1.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Toolbar approach 1 For this approach, all of the functionality is displayed in the toolbar. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671224153777-3HQT3RBZEX71XJYN8ZHM/DL_Account+Listing_toolbar+approach+2.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Toolbar approach 2 In this approach, the functionality related to connectivity is grouped into a drop-down menu in order to clean up the toolbar visually. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671225869593-XA6BF9TZ161WSY4EVA2T/DL_Account+listing_setup+1.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Initiating the flow Here I’ve added a callout above the table for new customers. It appears if they have more than one account that they have yet to have connectivity set up for. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671225869564-6OIERQF9A4IH6DPSA3XU/DL_Account+listing_setup+2.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Step 1: Select an account Since the user could have more than one account they haven’t set up connectivity for, this screen is needed for picking which one they want to get set up. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671225870018-FBU61Y3BNOD8OHPX62AN/DL_Account+listing_setup+3.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Step 2: Choose connection method Here, the user is presented with the connection methods they are able to choose from for that type of account. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671225870086-TWZ0U84V82FRU7QMEL5U/DL_Account+listing_setup+4.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Step 3: Confirm &amp; continue This screen is a basic confirmation screen. The customer is presented with information on what to expect, and is then sent to the setup wizard for that connection method (in this case, Cloud). https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1670198957448-4U51TMU1HBGVXFJMEBFH/DL_cloud_create+new+long+form.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Long form approach for creating a new Cloud connection https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1670198957414-51VVDJ6ZTOZNXERX4M8Y/DL_cloud_create+new+wizard.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Wizard approach for creating a Cloud connection https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671228802343-NZ52ZJJSZ1OMD37M1AET/DL_REST+API_connections+list.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - REST API tab This is where the customer arrives when they click on the REST API links in the Account Listing screen. The screen shows a list of the applications that have been configured for REST API, and provides the ability to create a new connection. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671228802272-WMSNTOBO3P36RZQ9UAME/DL_REST+API_connection+detail.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Application detail This is the child view of the REST API tab. It shows the configuration settings for a specific application that’s connecting using REST API. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/6e5a29d7-932a-4e0b-92a5-cbb102efdb97/DL_Account+listing_filtering.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Make it stand out Filters were included from the beginning. After it was learned that most users would only have a few accounts, filters were removed, only to be included for users that had more than 20 accounts. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1670968397075-OQV5Q0GBH8HNG2SC6MHK/DL+account+listing+-+original+1.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Original account listing screen https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1670968397117-77J6TC4A08FTZPFMQTEG/DL+Web+Services+-+original+1.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Original Web Services screen https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1670198472731-4W6TA3NZ0ZD29YG34PHX/DL_REST+API_use+case+example.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Use case walkthrough screen https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671212186959-XP43H05RC9QP1RQWEZB9/DL_Account+listing_1.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - 1st iteration For this design, I took what was in the existing Axure prototype and transferred it into Figma. I made a few additions at the request of the Product Tean, such as adding Account Aliases and overflow menus for functionality. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671212186990-9DHR4L1BKJN83AJUC3MG/DL_Account+listing_2.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - 2nd iteration For this exploration, I looked at creating an Action column that used buttons to both communicate status, and provided a simple link to the connection methods. This was discarded as the Product Owner wanted to have the connection methods visible on this screen. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671212187584-RNZ8E21JKDF9KPRC4AHL/DL_Account+listing_3.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Batch processes This is another version showing arrow indicators that when clicked, takes the user to the Manage Connectivity screens. It also shows the idea of doing batch processes. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671212187829-WWXXAOK38AY1D310Q5BT/DL_Account+listing_4.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Final iteration This is the last version I worked on. Some of the updates include a callout for new customers to setup their connection, and a toolbar in the table that provided functionality based on what the user selects in the table. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1670968854937-E4G96DQR2JVN3AB3UUCX/BEAP+homepage.png Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - DATA&lt;GO&gt; home page https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1670193381198-3Z6NSA8YD3ZHVRU3XA8D/DL_Announcement_Inventory_2_1.jpg Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Data Marketplace The Data Marketplace is where customers can view & subscribe to access curated datasets from Bloomberg. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1670193381141-FE80BWW25LALFVRQ596T/DL_Announcement_Discover_5_11.jpg Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Detail page Showing further information about a data offering. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1670193380746-T17L2H10TLQEABDS4L8H/DL_Announcement_DatasetCreator_2_1.jpg Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Dataset Creator This is an area on DATA<GO> where users can create custom dataset requests. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671216512552-8I7ECCI06X8A49LV00SR/DL_Account+Listing_Add+Account+1.jpg Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Step 1: Initiating the flow A link is provided for users who don’t see an account they expect to see in this view. I eventually moved towards a button as I felt the link didn’t stand out enough. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671216512498-4L0QZS9VEK0BJQ44V0Z5/DL_Account+Listing_Add+Account+2.jpg Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Step 2: Look up account Here, users entered the account # and click on Validate where the system performs a lookup. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671216513294-RJJ7NYJNCBHGHP60WE5A/DL_Account+Listing_Add+Account+3.jpg Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Step 3: Confirm After performing a lookup, an account is shown provided the user has access to see it. https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1671216514039-P9XP94GM3NG6MOFVPVWO/DL_Account+Listing_Add+Account+4.jpg Portfolio - Data License Self-Service Feature Enhancements at Bloomberg - Step 4: Account added The account is automatically added to the account listing. https://www.brianchalkux.com/case-studies/category/Category+1 monthly 0.5 https://www.brianchalkux.com/case-studies/tag/Information+Architecture monthly 0.5 https://www.brianchalkux.com/case-studies/tag/User+research+%26+testing monthly 0.5 https://www.brianchalkux.com/case-studies/tag/UX+Strategy monthly 0.5 https://www.brianchalkux.com/case-studies/tag/UX+Management+%26+Leadership monthly 0.5 https://www.brianchalkux.com/case-studies/tag/Interaction+Design monthly 0.5 https://www.brianchalkux.com/case-studies-1 daily 0.75 2022-11-01 https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1535642520894-WO1H9JM20TC62B80JBR9/brianchalk_sqsp_leadspace_CaseStudy_2000x500.jpg Case studies https://www.brianchalkux.com/about-me daily 0.75 2018-12-22 https://images.squarespace-cdn.com/content/v1/5aeccfa696d45592e659abd3/1535642540351-FGZ2B6VYZQW6F2ABD1ZR/brianchalk_sqsp_leadspace_AboutMe_2000x470.jpg About Me 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